Cancellations & refunds

No voluntary cancellations or refunds

We do not offer voluntary order cancellations, returns, or change-of-mind refunds for digital or physical editions, including preorders. Please review the edition, development status, compatibility information, and delivery details before paying.

Required exceptions

This policy does not exclude refunds, cancellation rights, or other remedies required by applicable law or applicable PayPal terms. It does not remove rights concerning non-delivery, defective goods, or goods that are materially not as described.

If we cannot fulfill an order, we will refund the unfulfilled portion. If a promised merchandise shipping date cannot be met, we will provide the required delay notice and the option to consent to the delay or cancel for a refund, as applicable.

Problems with an order

Contact support@spinnaker64.com with your transaction ID, edition, purchase email, and a description of the issue. For damaged physical items, include photos of the item and packaging if available. Do not mail a return without obtaining return instructions.

We will review delivery, damage, defect, or incorrect-item reports and arrange the remedy required for the circumstances. Where a refund is due, it will be issued through the original payment method where possible; processing time depends on PayPal and your payment provider.

PayPal rights

PayPal’s protection programs have their own eligibility rules and deadlines. Contacting us does not extend those deadlines. See PayPal Purchase Protection for details and select the terms for your location.